FAQ

Care Instructions

Hand wash recommended. Machine wash in cold water. Lay flat to dry.

Returns and Exchanges

What is your return Policy?
You have the right to return all products you have bought from elizabeth-reid.com for a full refund within 7-10 days

How do I return or exchange my Elizabeth Reid Products?
Please send socks back to 5 East 67th Street, Suite 5B, NYC, NY 10065.

 

Orders, Shipping, and Tracking

When will my order be shipped and how long will it take?
We’ll do our very best to change your order or the shipping address once it’s placed. Please reach out as soon as possible and we’ll try to accommodate you.

What do I do if I receive a wrong or damaged order?
In the event your delivery contains a damaged or incorrect item(s), please contact us through the contact form. We will do whatever we can to correct our mistake on a case by case basis. Just a reminder to include your order ID number.

What happens if my order is missing?
Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Just a reminder to include your order ID number.